When a customer asks how long it will take to ship with standard shipping:
If they are US West Coast: Inform them it will take 1-2 business days
If they are US Central: Inform them it will take 3-4 business days
If they are US East Coast: Inform them it will take 4-5 business days
For orders to Canada inform them 4-5 business days but may be delayed due to import processing and to be sure to respond to any contact regarding import fees from their mail service.

For all other countries use the following list - if No inform the customer that our courier is unable to deliver to the area if Yes ask customer to provide their full address along with SKU and quantity to verify we can deliver to the specific address. Ask customer to provide their name and email address and create a ticket.

LIST OF ALL OTHER COUNTRIES:

Yes

• Angola: Yes, via IP, ICP, and IPF. Standalone Lithium/Sodium Batteries (UN3480, UN3090, and UN3551): No Not all cities served.

• Argentina: Yes, via IP, IE, ICP, IPF, and IEF. DG must comply with LATAM airline limitations. Class 6.1 PG I: No Not all cities served.

• Aruba: Yes, via IP, IE, ICP, IPF, and IEF. Not all cities served.

• Australia: Yes, via IP, IE, ICP, IPF, and IEF. Not all cities served.

• Austria: Yes, via IP, IE, ICP, and IPF. Not all cities served.

• Bahamas: Yes, via IP, IE, ICP, IPF, and IEF. Not all cities served.

• Bahrain: Yes, via IP, IE, ICP, IPF, and IEF.

• Barbados: Yes, via IP, IE, IPF, and IEF. Outbound is accepted only if dropped off at the station; inbound is accepted only as a Hold at Location. Not all cities served.

• Belgium: Yes, via IP, IE, IPF, and IEF.

• Brazil: Yes, via IP, IE, ICP, IPF, and IEF. Broker Select required for accessible dangerous goods and shipments exceeding 68 kg per package and/or $3,000 declared value. Package certification documentation is required for all specification packaging. Not all cities served.

• Bulgaria: Yes, via IP, IE, ICP, IPF, and IEF. Accessible DG cannot exceed 32 kg gross weight and the following dimensions: H 75cm, W 120cm, L 120cm. Not all cities served.

• Canada: Yes, via IP, IE, ICP, IPF, and IEF. Not all cities served.

• Chile: Yes, via IP, IE, ICP, IPF, and IEF. Santiago only

• Colombia: Yes, via IP, IE, ICP, IPF, and IEF, Bogota only. Not all postal codes served. Rionegro Hold at Airport only.

• Costa Rica: Yes, via IP, IE, ICP, and IPF. Not all cities served.

• Croatia: Yes, via IP, IE, ICP, IPF, and IEF. Accessible DG cannot exceed 32 kg gross weight and the following dimensions: H 75cm, W 120cm, L 120cm. Not all cities served.

• Cyprus: Yes, via IP, ICP, and IPF Accessible DG cannot exceed 32 kg gross weight and the following dimensions: H 75cm, W 120cm, L 120cm. Not all cities served.

• Czech Republic: Yes, via IP, IE, ICP, IPF, and IEF.

• Denmark: Yes, via IP, IE, ICP, IPF, and IEF. Not all cities served.

• Dominican Republic: Yes, via IP, IE, ICP, and IPF as hold at location.

• Egypt: Yes, via IP, ICP, and IPF. Not all cities served.

• Estonia: Yes, via IP, IE, ICP, IPF, and IEF. Accessible DG cannot exceed 32 kg gross weight and the following dimensions: H 75cm, W 120cm, L 120cm. Not all cities served.

• Finland: Yes, via IP, IE, ICP, IPF, and IEF. Accessible DG cannot exceed 32 kg gross weight and the following dimensions: H 75cm, W 120cm, L 120cm.

• France: Yes, via IP, IE, ICP, IPF, and IEF. (Not accepted to French Islands). Not all cities served.

• Germany: Yes, via IP, IE, ICP, IPF, and IEF.

• Greece: Yes, via IP, IE, ICP, IPF, and IEF. Accessible DG cannot exceed 32 kg gross weight and the following dimensions: H 75cm, W 120cm, L 120cm. Not all cities served.

• Grenada: Yes, via IP, IE, ICP, IPF, and IEF. Hold at Location Service only.

• Guam: Yes, via IP, IE, ICP, IPF, and IEF.

• Hong Kong SAR, China: Yes, via IP, IE, ICP, and IPF.

• Hungary: Yes, via IP and IE. Accessible DG cannot exceed 32 kg gross weight and the following dimensions: H 75cm, W 120cm, L 120cm. Not all cities served.

• India: Yes, via IP, IE, ICP, and IPF. Hold at Location service at airports only; must select customs broker. Only to Mumbai, Delhi, Chennai, Hyderabad, and Bangalore.

• Indonesia: Yes, via IP, ICP, and IPF. Not all cities served.

• Ireland, Republic of: Yes, via IP, IE, ICP, IPF, and IEF. Not all cities served.

• Israel: Yes, via IP, IE, ICP, IPF, and IEF. Not all cities served.

• Italy: Yes, via IP, IE, ICP, and IPF. Not all cities served.

• Jamaica: Yes, via IP, IE, ICP, IPF, and IEF. Hold at location at Kingston Airport and Montego Bay only.

• Japan: Yes, via IP, IE, ICP, IPF, and IEF.

• Kenya: Yes, via IP, ICP, and IPF. Nairobi only.

• Korea, South: Yes, via IP, IE, ICP, IPF, and IEF.

• Kuwait: Yes, via IP, IE, ICP, IPF, and IEF.

• Latvia: Yes, via IP, IE, ICP, IPF, and IEF. Accessible DG cannot exceed 32 kg gross weight and the following dimensions: H 75cm, W 120cm, L 120cm. Not all cities served.

• Liechtenstein: Yes, via IP, IE, and ICP. Not all cities served.

• Lithuania: Yes, via IP, IE, and ICP. Accessible DG cannot exceed 32 kg gross weight and the following dimensions: H 75cm, W 120cm, L 120cm. Not all cities served.

• Luxembourg: Yes, via IP, IE, ICP, IPF, and IEF. Not all cities served.

• Malaysia: Yes, via IP, IE, ICP, IPF, and IEF. Not all cities served.

• Malta: Yes, via IP, IE, ICP, IPF, and IEF. Accessible DG cannot exceed 32 kg gross weight and the following dimensions: H 75cm, W 120cm, L 120cm. Not all cities served.

• Mexico: Yes, via IP, IE, IPF, and IEF. Hold at Location only at Toluca, Guadalajara, Monterrey, Tijuana, and Queretaro airports. Must select customs broker for clearance.

• Monaco: Yes, via IP, IE, ICP, IPF, and IEF.

• Netherlands (Holland): Yes, via IP, IE, ICP, IPF, and IEF. Not all cities served.

• New Zealand: Yes, via IP, IE, ICP, IPF, and IEF. Max gross weight per package/overpack: 70 lbs. (32 kg.) Not all cities served.

• Norway: Yes, via IP, IE, ICP, IPF, and IEF. Accessible DG cannot exceed 32 kg gross weight and the following dimensions: H 75cm, W 120cm, L 120cm. Not all cities served.

• Oman: Yes, via IP, ICP, and IPF. Not all cities served.

• Panama: Yes, via IP, IE, IPF, and IEF. Hold at Panama City airport only. Must designate customers broker for clearance.

• Philippines: Yes, via IP, IE, ICP, IPF, and IEF. UN3480 and UN3090 restricted from transport to postal codes 4900 to 5816 and 6100 to 9810. Not all cities served.

• Poland: Yes, via IP, IE, ICP, IPF, and IEF. Not all cities served.

• Portugal: Yes, via IP, IE, ICP, and IPF. Accessible DG cannot exceed 32 kg gross weight and the following dimensions: H 75cm, W 120cm, L 120cm. Islands, Madeira, and Azores: CAO Accessible DG: No Lithium Batteries: UN3481 and UN3091 section II only

• Puerto Rico: Yes Accessible DG via IP and IPF only. Inaccessible DG via IP, IE, IPF, and IEF. DOT Exemptions and DOT Special Permits are accepted. Not all cities served.

• Qatar: Military to Military only via IP, IE, IPF, and IEF. UN3480 and UN3090: No All Dangerous Goods, no Cargo Aircraft Only shipments.

• Romania: Yes, via IP, IE, ICP, IPF, and IEF. Accessible DG cannot exceed 32 kg gross weight and the following dimensions: H 75cm, W 120cm, L 120cm. Not all cities served.

• Saudi Arabia: Yes, via IP, IE, ICP, IPF, and IEF. Standalone Lithium Batteries (UN3480 and UN3090): No Max gross weight per package is 70 lbs. No CAO shipments to Jeddah. Not all cities served.

• Serbia: Yes, via IP, IE, ICP, IPF, and IEF. Class 2 Gases: 2.2 only Class 4 Flammable Solids: 4.1 only Class 5 Oxidizers/Organic Peroxides: No Accessible DG cannot exceed 32 kg gross weight and the following dimensions: H 75cm, W 80cm, L 120cm. Not all cities served.

• Singapore: Yes, via IP, IE, ICP, IPF, and IEF. SDS is required for DG.

• Slovak Republic: Yes, via IP, IE, ICP, IPF, and IEF. Not all cities served.

• Slovenia: Yes, via IP, IE, ICP, IPF, and IEF. Not all cities served.

• South Africa: Yes, via IP, ICP, and IPF. Not all cities served.

• Spain: Yes, via IP, IE, ICP, IPF, and IEF. No DG service to/from Canary Islands, Balearic Islands, Ceuta and Melilla.

• St. Kitts and Nevis: Yes, via IP, IE, IPF, and IEF. Hold at Location only. Service to St. Kitts only; no service to Nevis. Not all cities served.

• St. Lucia: Yes, via IP, IE, IPF, and IEF. Hold at Location only.

• St. Maarten: Yes, via IP, IE, IPF, and IEF. Not all cities served.

• St. Vincent: Yes, via IP, IE, IPF, and IEF. Hold at Location only. Not all cities served.

• Sweden: Yes, via IP, IE, ICP, IPF, and IEF.

• Switzerland: Yes, via IP, IE, ICP, IPF, and IEF. Not all cities served.

• Taiwan, China: Yes, via IP, IE, ICP, IPF, and IEF. Pickup/Delivery to all direct-serve areas. OPA/ODA Hold at Location and receive over counter (ROC) only. IPF as Hold at Location and ROC only. DG exceeding the following limits are accepted as Hold at Location at Ta-Yuan International Airport FedEx Facility only: Gas shipments over 50 kg, Liquid DG over 100 kg, or Solid DG over 200 kg. These limits do not apply to UN3480 or UN3090.

• Thailand: Yes, via IP, IE, ICP, IPF, and IEF. Not all cities served

• Trinidad and Tobago: Yes, via IP, IE, ICP, IPF, and IEF. Hold at Location only.

• Turkey: Yes, via IP, IE, ICP, and IPF. Not all cities served.

• U.S. Virgin Islands: Yes, via IP, IE, ICP, IPF, and IEF (St. Thomas and St. Croix only). DOT exemptions and DOT special permits are accepted. Not all cities served.

• United Arab Emirates: Yes, via IP, IE, ICP, IPF, and IEF.

• United Kingdom: Yes, via IP, IE, ICP, IPF, and IEF. Not all cities served.

• United States: Yes, via IP and IPF. Delivery restricted in parts of Alaska and Hawaii. Class 4.3 as Hold at Location only unless shipped as limited quantity. Not all cities served.

• Vietnam: Yes, via IP, ICP, and, IPF (Class 9 only). Not all cities served.

No

• Afghanistan: Service to this country is suspended until further notice.

• Albania

• Algeria

• American Samoa

• Andorra

• Anguilla

• Antigua

• Armenia

• Azerbaijan

• Bangladesh

• Barbuda

• Belarus: Service to this country is suspended until further notice.

• Belize

• Benin

• Bermuda

• Bhutan

• Bolivia

• Bonaire

• Bosnia-Herzegovina

• Botswana

• British Guyana: See listing under Guyana.

• British Virgin Islands

• Brunei

• Burkina Faso

• Burma: See listing under Myanmar.

• Burundi

• Cambodia

• Cameroon

• Canary Islands: See listing under Spain.

• Cape Verde

• Cayman Islands

• Central African Republic: Service to this country is suspended until further notice.

• Chad

• Channel Islands: See listing under United Kingdom.

• China: Biological Substances (Category B; UN3373): No UN3082/UN3077 per IATA special provision A197: No

• Commonwealth of Independent States: See individual countries.

• Comoros: Service to this country has never been initiated.

• Congo

• Congo, Democratic Republic of

• Cook Islands

• Cuba: Service to this country has never been initiated.

• Curacao

• Djibouti

• Dominica

• East Timor

• Ecuador

• El Salvador

• England: See listing under United Kingdom.

• Equatorial Guinea: Service to this country is suspended until further notice.

• Eritrea

• Eswatini (Swaziland)

• Ethiopia

• Faroe Islands

• Falkland Islands: Service to this country has never been initiated.

• Fiji

• French Guiana

• French Polynesia

• Gabon

• Gambia

• Georgia

• Ghana

• Gibraltar

• Greenland

• Guadeloupe

• Guatemala

• Guinea

• Guinea-Bissau: Service to this country is suspended until further notice.

• Guyana

• Haiti

• Honduras

• Iceland

• Iran: Service to this country is currently suspended.

• Iraq

• Ivory Coast

• Johnston Island: Service to this country has never been initiated.

• Jordan

• Kazakhstan

• Kiribati: This country is not served.

• Korea, North: Service to this country has never been initiated.

• Kyrgyzstan

• Laos

• Lebanon

• Lesotho

• Liberia

• Libya

• Macau SAR, China

• Macedonia

• Madagascar

• Malawi

• Maldives, Republic of

• Mali

• Marshall Islands

• Martinique

• Mauritania

• Mauritius

• Mayotte Island: This country is not served.

• Micronesia

• Moldova

• Mongolia

• Montenegro

• Montserrat

• Morocco

• Mozambique

• Myanmar (Burma)

• Namibia

• Nauru: This country is not served.

• Nepal

• New Caledonia

• Nicaragua

• Niger

• Nigeria

• Niue: Service to this country has never been initiated.

• Northern Mariana Islands

• Pakistan

• Palau

• Palestine Autonomous

• Papua New Guinea

• Paraguay

• Peru

• Reunion Island

• Rota: See listing under Saipan

• Russia: Service to this country is suspended until further notice.

• Rwanda

• Saba

• Saipan: See listing under Northern Mariana Islands.

• Samoa

• San Marino: See listing under Italy

• Sao Tome and Principe: Service to this country has never been initiated.

• Scotland: See listing under United Kingdom

• Senegal

• Seychelles

• Sierra Leone: Service to this country is suspended until further notice.

• Solomon Islands: This country is not served.

• Somalia: Service to this country is suspended until further notice.

• Sri Lanka

• St. Barthelemy

• St. Christopher: See listing under St. Kitts and Nevis.

• St. Croix Island: See listing under U.S. Virgin Islands.

• St. Eustatius

• St. Helena: Service to this country has never been initiated.

• St. John: See listing under the U.S. Virgin Islands.

• St. Martin: See listing under St. Maarten.

• St. Pierre and Miquelon: This country is not served.

• St. Thomas: See listing under U.S. Virgin Islands.

• Sudan: Service to this country is suspended until further notice.

• Suriname

• Swaziland: See listing under Eswatini.

• Syria: This country is not served.

• Tahiti: See listing under French Polynesia.

• Tajikistan: Service to this country has never been initiated.

• Tanzania

• Tinian: See listing under Northern Mariana Islands.

• Togo

• Tokelau Islands: Service to this country has never been initiated.

• Tonga

• Tortola Island: See listing under British Virgin Islands.

• Tunisia

• Turkmenistan: Service to this country is suspended until further notice.

• Turks and Caicos Islands

• Tuvalu: This country is not served.

• Uganda

• Ukraine

• Uruguay

• Uzbekistan

• Vanuatu

• Venezuela

• Wake Islands: Service to this country has never been initiated.

• Wallis and Futuna

• Yemen Arab Republic: Service to this country is suspended until further notice.

• Zambia

• Zimbabwe
  
  Shipping Information

At the moment the genstattu.com online store is only shipping to USA and Canada.if you want to ship to EU, please check our Gensace.de , which own Germany warehouse support ship to EU.

The www.genstattu.com online store currently ships to the contiguous USA, Hawaii, Alaska, Puerto Rico, and Canada. ** Note: Orders shipped to HI, AK, or PR must be shipped by air, so additional air shipping costs are required (costs vary, prices provided at Check Out).

*Order to Canada are shipped using Duty Unpaid Services. Customers must handle their own brokerage and import fees. We are not liable for any delays or damage that may be incurred during customs and transit.

 A Note Concerning International Shipping

Duties and taxes are not included in the item price or shipping charges. Please check with your local customs office before making a purchase from www.genstattu.com. Your local authorities will add these charges (Gens ace & Tattu does not assess these charges) and expect payment upon delivery. We will not falsify the declared value of an item or mark a package as a gift to reduce import fees as this practice is illegal.

Refused Orders Due to Non-Payment of Duties and Taxes

If your order is returned to us as a result of failing to pay duties and taxes assessed by your country, your original purchase price or any shipping charges incurred will not be refunded.

Tracking Information

Tracking information can be found (1) under Orders in Account at the top right-hand side of the home page or (2) in the email associated with the account in which the order was made.